Helpline Premium is the top tier of BOBST remote technical support. Around the clock, every day of the year, our most senior experts are on standby, ready to diagnose, troubleshoot, and resolve issues the moment you call.
You get the highest priority in our Tech Support team’s attention, with a target callback of one hour or less. In most cases, our experts solve the issue remotely. When they can’t, they pinpoint the root cause and dispatch a field technician with the right parts and tools—backed by 24/7 parts ordering included in your subscription.
Helpline Premium is the difference between a brief interruption and a costly disruption.
Helpline Premium is built for operations that can’t afford to wait. It’s the highest level of reactive technical support BOBST offers—24/7 availability, 1-hour callback target, top-priority case handling, and parts ordering already included.
Backed by decades of BOBST engineering experience across more than 100 countries, it’s the fastest path from problem to production.
