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Helpline Premium & BOBST Connect Package

The complete safety net for your BOBST machine. Helpline Premium delivers 24/7 top-priority remote support, while BOBST Connect gives you live data on every connected machine. 

Get the package

Prevent What You Can. Fix What You Can't—Instantly. 

Most service contracts only kick in after something goes wrong. This package does both—proactive and reactive—in one subscription.

Helpline Premium gives you the highest tier of BOBST remote technical support: 24/7 access, top-priority case handling, expert escalation, augmented reality video diagnostics, and 24/7 parts ordering included. 

BOBST Connect layers on the data: live equipment status, automated Overall Equipment Effectiveness (OEE), downtime history, and performance dashboards across your entire connected fleet.

Together, they turn your service experience from reactive to condition-based maintenance. 

The Full Safety Net

24/7, Top-Priority Support

Round-the-clock access to BOBST experts with Priority #1 case handling. No queues, no waiting for business hours, no compromises.

See Your Shop Floor in Real Time

BOBST Connect delivers live machine status, automated Overall Equipment Effectiveness (OEE), and performance dashboards from anywhere. Spot trends, find bottlenecks, and act on data. 

Bundled Price Advantage

Buying together costs less than buying separately. One subscription, two layers of protection, and a clear price advantage over à la carte.

Product Specifications

Service Level & Coverage

  • Availability: 24/7/365 remote technical assistance 
  • Case priority: Priority #1 in the BOBST ticketing system 
  • Case volume: unlimited; no per-incident charges 
  • Geographic coverage: global, supported by BOBST’s service network in 100+ countries 
  • Eligibility: installed BOBST equipment; mandatory for new machine deals during warranty 

Remote Connection & Diagnostic Tools

  • AR video platform: TeamViewer-based augmented reality video support 
  • Machine connection: secure remote connection for direct electrical diagnostics (eligible Connect-Ready machines) 
  • Compatible equipment: all BOBST machine types eligible for BOBST Connect Parts logistics: 24/7 parts ordering services included 

Data Infrastructure

  • Connectivity: automatic data feed from machine to BOBST Connect cloud, zero manual input 
  • Data retention: full historical machine data accessible at any time 
  • Dashboards: BOBST-developed equipment dashboards adapted to each machine type 
  • Integrations: Application Programming (API) interface for Enterprise Resource Planning (ERP), Manufacturing Execution System (MES), and other IT systems 
  • Metrics tracked: Overall Equipment Effectiveness (OEE), uptime, downtime categories, set-up time, shift/job/time performance 
  • Access: cloud-based, available from any browser or device 

Built for Operations That Can’t Afford to Stop

Condition-Based Maintenance, Not Just Reactive

  • Live Overall Equipment Effectiveness (OEE) and downtime tracking surface patterns before they become problems 
  • Fix root causes, not symptoms 
  • Move from firefighting to forecasting

A Platform That Grows with You

  • Start with Helpline Premium and BOBST Connect  
  • Add Connect modules as your operation matures 
  • One login, one platform, no rip-and-replace 

Cross-Fleet Visibility

  • Manage every BOBST machine as one connected fleet 
  • Compare performance across lines, sites, and shifts in a single view 
  • Spot underperforming machines before operators flag them

Faster Root-Cause Resolution

  • BOBST experts arrive with full machine context: live status, fault history, performance trends 
  • Diagnosis starts the moment you call 
  • Most issues resolved before a technician would have reached your site 

The Smartest Way to Run a BOBST Machine

This package is the foundation of a connected, adaptive operation. Helpline Premium gives you the fastest, highest-priority support BOBST offers. BOBST Connect gives you the data to make better decisions every shift. 

Together, they help you protect uptime, lift performance, and stay ahead of problems before they cost you.

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